Organizations' strategies Assignment Example | Topics and Well Written Essays - 1000 words

Organizations strategies - Assignment ExampleThis paper presents a grapheme ruminate exploration of the elements of real organizational switch interventions based on the context of the six place qualities of a good leader. It provides an analysis of how leadership and management can influence the occurrence of resistance to change through creating authentic and blunt lines of communication within todays complex organizations (Gardner, 2006). The case study focuses on todays aggressive banking industry, exploring the leadership competencies primary(prenominal) Street Bank has demonstrated in its efforts to remain prosperous in a volatile and continually changing external environment. While customers are constantly reevaluating how to handle the economic challenges and opportunities in their lives, banks are evaluating new ways they can provide cave in support and suffices for their customers and communities. This situation has created a necessity to think about reorganizing t he organizations structure and assess the subscribe to to effect changes in strategies and design approaches. This paper explores the steps followed at each level by organizations to practice these changes to extend customer concerns effectively and preserve vision while keeping an excellent relationship with followers. Main Street Bank asked thousands of their customers what they wanted in a bank tale. The answer was, Simplicity through open and transparent rules, accounts with no surprises or unreasonable fees, and products in which they understand the true value. This prompted the institution to make changes by giving its customers a review that shifts their thoughts using real changes that influence their thinking. (Kotter & Cohen, 2002). In this scenario, the bank was able to contain consistency with its vision, pay attention to customers and employees, admit mistakes, and make suitable decisions while displaying a good spirit of the business and integrity. The bank demon strated both ability to listen to customers by conducting a research in which they presented their customers with several sets of product choices, with different combinations of features, benefits, price points, and ways to earn out of fees. The findings of the research indicated that customers do not need a long list of account benefits alone instead they want straightforward account features where they see the true value, such as identity theft protection. Main Street Bank likewise found out that customers are willing to pay for the convenience of banking with a bank offering online flier payment, mobile banking and an extensive ATM and branch network. Customers preferred a single up-front monthly fee rather than separate per-usage fees and wanted the ability to earn out of fees in various ways. The input from the customers was able to argue others the need for change with a compelling object that they can actually see, touch, and feel (Kotter & Cohen, 2002). The decisive ste p of a good leader is display by Main Street Bank through the decisions it took to address customer needs. First, the bank decided to simplify the fee structure by eliminating the daily overdraft fees and per-transaction fees for excessive withdrawals from a savings account. It also created a lineup of core checking and savings accounts that include basic, clear monthly service charges, with opportunities to reduce or waive the service charge based on a customers direct deposit, minimum monthly balance, and overall relationship with the bank. This was meant to capture the full range of their customers banking needs and enable them choose what is right for them. These decisions display good understanding of the business which is another key quality of a good leader. The way the business operates also shows understanding of